Privacy Policy

1. Privacy Policy Overview

This Privacy Policy applies to all personal information we collect about guests, website visitors, reservation holders, event attendees, and individuals who contact Aussie Yum. It covers interactions through our website, over the phone, via email, through social media, and in person at our restaurant and lifestyle venue.

Our goal is to provide a luxurious yet welcoming experience, whether you are enjoying a relaxed lunch, a special occasion dinner, a social event, or an evening that features optional casino-style entertainment as a recreational activity. Protecting your personal information is an important part of that experience.

By accessing our website, using our services, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information necessary to manage reservations, host events, personalise your experience, and operate Aussie Yum efficiently and safely. The types of personal information we may collect include:

• Identity and contact details – such as your name, email address, phone number, and, where relevant, your postal address.
• Reservation and visit details – including booking dates and times, party size, seating preferences, occasion type (for example, birthday or anniversary), and any notes you ask us to record.
• Dietary and accessibility information – including dietary preferences or restrictions, allergies, and accessibility needs that you choose to share so we can tailor your dining experience.
• Payment-related information – limited details associated with your payment, such as payment confirmations or the last digits of a card when required for booking guarantees. Full payment card data is generally processed and stored by our trusted payment providers, not by Aussie Yum directly.
• Communication history – such as emails, messages via our contact form, reservation requests, feedback, and customer service interactions.
• Marketing and preference information – including your consent choices, subscription status for newsletters or event updates, and your interests in particular types of experiences (for example, long lunches, tasting menus, or themed evenings).
• Website usage and technical data – including IP address, browser type, device information, pages viewed, time spent on pages, referral sources, and general location data derived from your IP address. This data is usually collected via cookies and analytics tools and is aggregated or pseudonymised where possible.
• Event and experience participation – where you register for special events, private gatherings, or evenings that include optional casino-style entertainment, we may record your participation details for operational and safety purposes.

We collect personal information directly from you wherever it is reasonable and practical to do so, for example when you:

• Make a reservation online, by phone, or in person.
• Fill in a form on our website, including the form on our Contact Us or Reservation pages.
• Subscribe to receive updates about dining experiences, events, or lifestyle offerings.
• Interact with us on social media or via third-party booking platforms.
• Provide feedback, enter a promotion, or participate in a survey.

In some cases, we may also receive information about you from third parties, such as reservation partners, event organisers, or gift voucher platforms, where it is necessary to deliver the services you have requested.

3. How We Use Your Personal Information

We use the personal information we collect to provide high-quality hospitality, manage your interactions with Aussie Yum, and continually improve our offering. This may include:

• Managing reservations and bookings – to process, confirm, and manage your bookings, including any changes, cancellations, seating arrangements, or special requests.
• Providing dining and lifestyle experiences – to prepare for your visit, coordinate dietary requirements, accommodate accessibility needs, and tailor your experience, including curated events or social evenings.
• Communicating with you – to send booking confirmations and reminders, respond to enquiries, provide customer support, and share essential information about your visit or event.
• Improving our services – to analyse feedback, understand guest preferences, refine our menus, and enhance the overall atmosphere, service flow, and event programming.
• Marketing and guest engagement (with your consent where required) – to send you updates about new menus, special events, seasonal experiences, and carefully curated social evenings, including but not limited to those that feature optional casino-style entertainment as a recreational element.
• Website operation and optimisation – to operate, maintain, and improve our website, personalise content, and support a smooth browsing and reservation experience.
• Legal, safety, and risk management – to comply with our legal obligations, address issues such as incident reporting and venue safety, prevent misuse of our services, and manage disputes or claims.

We will generally use your personal information only for the purposes for which it was collected or for related purposes that you would reasonably expect. Where we wish to use your information for a significantly different purpose, we will seek your consent or otherwise act in accordance with Australian privacy law.

4. Cookies and Analytics

When you visit https://aussieyum.com, we use cookies and similar technologies to help us understand how guests interact with our website and to enhance your browsing experience.

Cookies are small text files stored on your device that allow our website to remember your browser, recognise returning visitors, and store certain preferences. Depending on your browser settings, cookies may include:

• Strictly necessary cookies – required for core website functions such as page navigation, security features, and basic booking-related operations.
• Performance and analytics cookies – used to understand how visitors use our site, which pages are most popular, and how we can improve navigation and content.
• Functionality cookies – helping us remember your preferences, such as language, contact details used for reservations, or previous selections.
• Marketing and personalisation cookies – used, with your consent where required, to provide more relevant communications and to understand interest in our dining and lifestyle experiences.

We may use third-party analytics services (such as Google Analytics or similar tools) to gather aggregate information about website traffic and performance. These providers may process data such as your IP address, browser type, and the pages you visit, in an anonymised or pseudonymised form wherever possible.

You can control or delete cookies through your browser settings. If you choose to disable certain cookies, parts of our website – including booking features or personalised content – may not function as intended.

For more detail about how we use cookies, please also see our Cookie Policy.

5. Data Protection and Security

Aussie Yum takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. To support confidentiality and integrity, we may use measures such as:

• Secure networks and hosting environments located in Australia or reputable international locations with appropriate safeguards.
• Encryption, access controls, and password protection for systems that store or process personal information.
• Restricted access to personal information for team members who need it to perform their roles.
• Policies and procedures designed to support good privacy and security practices within our venue and across our digital platforms.

While we take these steps to safeguard your information, no method of transmission or storage is completely risk-free. If we become aware of a data breach that is likely to cause serious harm, we will follow applicable Australian Notifiable Data Breaches requirements, including assessing the incident and, where required, notifying affected individuals and relevant authorities.

6. Third-Party Sharing and Disclosure

We do not sell your personal information. We may share your information with carefully selected third parties where it is necessary to provide our services, operate the business, or comply with legal obligations. These third parties are expected to handle your information securely and in line with privacy standards.

Examples of third parties we may share information with include:

• Reservation and booking partners – platforms and systems that help us manage online bookings, waitlists, and guest communications.
• Payment service providers – secure payment gateways or financial institutions that process transactions or booking guarantees on our behalf.
• Event and experience partners – trusted collaborators supporting special events, private gatherings, or evenings that may include optional casino-style entertainment as a social activity, where specific information is needed for coordination and safety.
• Technical and analytics providers – website hosting, IT support, email delivery, and analytics services that assist with operations, security, and performance monitoring.
• Professional advisers – such as legal, accounting, or insurance professionals where reasonably necessary to protect our rights and manage the business.
• Regulators and authorities – where required by law, court order, or regulatory requirements, or where disclosure is necessary to protect the safety and wellbeing of guests, staff, or the public.

Some of these third parties may be located outside Australia. Where cross-border disclosure occurs, we will take reasonable steps to ensure that the overseas recipient does not breach Australian privacy laws in relation to your personal information.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to seek correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details in Section 8. For security reasons, we may need to verify your identity before providing access or making changes. In most cases, we will provide access in a reasonable timeframe and at no charge, unless a fee is justified under the Privacy Act (for example, for substantial administrative costs).

If we are unable to give you access in the way you have requested, or we decide not to make a correction you have requested, we will explain the reasons where legally permitted and inform you of any options available to you, including lodging a complaint.

8. Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our practices, our venue operations, or Australian privacy law. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically, especially when making a reservation or sharing new information with us.

If we make significant changes to how we handle your personal information, we may also provide additional notice, such as a website banner or direct communication where appropriate.

Contacting Aussie Yum About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance. Visit https://www.oaic.gov.au for contact details.

Last updated: [Insert date of last update]